If you’re a Gmail user and you’re using an older computer, you might need to switch. Gmail won’t work properly in Windows XP and Vista.
Windows XP and Vista are no longer supported by Microsoft. That means that it’s ripe to be attacked by hackers. They can lock you out of your computer or steal information. I like the fact that Gmail is going to warn users to stop using XP and Vista, but that isn’t enough.
Ideally, Google should prevent users from using XP or Vista altogether. Right now, they’ll force you to use the less-secure “html” version of Gmail. That’s a bad idea in my book. XP and Vista need more security to access email not less.
Our advice: it’s time to switch to a computer that supports a newer operating system. The reason people avoid a new computer is they’re worried about their old stuff. We transfer stuff from older computers to new computers all the time. You’ll want to get that new computer before a hacker (or a company like Google) prevents you from accessing your old stuff.
Photo by rovlls
Although we do a ton of computer repair in Lawrence, you’d be surprised how often we turn away computers. Sometimes it’s just not worth repairing! I hate to talk myself out of work, but sometimes it’s the right thing to do.
After doing this for almost 30 years now, I’ve seen the lifespan of computers. In the early days, computers cost a small fortune but lasted for a decade. Now, we see them last about three years. A good analogy is three years on a computer is like a car with 100,000 miles. Not all cars fail at that point, but many start having troubles. Part of it depends on usage and brand, but everything has a lifespan. Some things last longer, some last shorter, but there’s always an average.
The most common part we replace after three years is the hard drive. That makes sense because it has moving parts. Parts wear out. Some drives fail after two years and some after four, but three is the average.
While we have tests to determine if the hard drive is failing, the user is the best early warning system. In these situations, the computer just randomly locks up and doesn’t respond. In a healthy hard drive, the activity indicator on the drive flashes. On a computer with a failing drive, the light stays lit. The indicator is sold because it keeps trying to use the hard drive but fails. You’ll sometimes hear a clicking or grinding noise but not always.
We can’t repair failing hard drives because they are sealed units. We can replace them though. Usually it’s about an hour of labor to remove the drive, put in a new one, and then install your operating system. Reinstalling programs, configuring printers, and transferring your data takes extra time.
If you have a laptop, eventually your battery fails. It’s just like any other battery. You can find cheap laptop batteries under $50, but we don’t recommend them. We’ve seen too many leaking or exploding batteries in our travels. Some airlines have proposed banning laptops because of exploding batteries. That’s like the ban of the Samsung Galaxy phone. A quality replacement battery (we don’t sell them directly), is about $75.
The other part to go out on a laptop is the charging port. It loosens up over time after being plugged and unplugged so often. The replacement inside the computer is easy. The hard part is taking the laptop apart and putting it back together. It usually takes about an hour and the parts are usually about $25.
When a power surge hits a desktop computer, the power supply goes out. That’s by design. It acts as a kind of circuit-breaker to prevent damage to other parts of the computer or to stop a fire. Computer manufacturers don’t make it easy to find power supplies. Each computer seems to take a slightly different one of these. We often have to look through dozens of different types. They range in price from $25 to $75. To install them we basically have to rebuild the computer. That takes about an hour.
Computers run hot, so to cool them, manufacturers put in fans. They have fans on the processor, on the video card, in the power supply in the case and a few other places I’m probably forgetting. Each of those fans collects dust and debris from the environment. If you smoke or have pets, the damage to the fans multiplies. When the computer overheats it can shut down, or in rare cases, cause a fire.
We can replace those fans, but again, we need to find the right fan. You’d think it would be easy to find, but it isn’t. The other complex problem is figuring out which fan is failing. We often have to replace multiple fans in a system. Once one starts making noise, they typically all start doing it. That makes sense since they all have the same moving parts subject to wear and tear and environmental hazards.
This problem is unique to laptops. Eventually the more you type and click, the more things wear out. Keyboard are usually easier to replace than trackpads. Both wear out though and we need to disassemble and reassemble your laptop. Since clicking and typing go hand in hand, pardon the pun, we often see that both need to be replaced at the same time.
Screens also have a limited lifespan. They’re like TV screens so they’ll stop being able to light up after a while. That’s usually after about seven years, though. Newer laptops aren’t supposed to have these problems, but we’ll see. We’re seeing fewer screens burning out, but it happens.
Given all these problems after three years, any one replacement might be worth it. The problem is that actual value of a three-year old laptop is pretty small. We’ve had clients try to sell working ones at garage sales and they can’t even get $50 for them. After five years, they can’t even get $10. If you look on eBay, you’ll find the same story. If everything is working, you can expect to pay $50 for these systems.
The problem becomes, even if they are working, you can expect all this stuff to start failing. That’s why we never recommend paying for a used laptop without at least a year warranty. Too much stuff could go wrong.
With new laptops averaging about $500 and all the repairs associated with a three year old laptop, repairs just aren’t usually worth it. Most repair shops won’t tell you this, but it’s the right thing to let you know about. It’s also why we have great reviews. Some people get upset we decline to fix this stuff, but again it’s the right thing to do. We’re in this for the long haul and will always try to do what is tin the customer’s best interest. Sure we lose money with this approach, but we gain client loyalty. That’s the key to long-term success and why we’ve been in business since 2003.
We’ll keep doing computer repair here in Lawrence, but occasionally we’ll tell you it isn’t worth it!
Photo by ardenswayoflife
We’ve been offering Free Friday diagnostics at our Lawrence computer repair office. Our motivation for was to prevent our clients from getting taken in by scams. Recently, a TV news station caught Office Depot using their repair service to scam customers. These free scams take different forms, but they’re all out to get your money.
Even a new computer can have problems out of the box, so who can resist a free checkup? You want the peace of mind everything is going to work right. You want your computing experience to be problem free. If you’re having a problem, these programs will identify it and suggest some fixes. Simple enough. That’s true not just for shops like Office Depot, but free online scans. A simple program tells you what’s wrong with your computer and optimizes it.
This scam isn’t new to the computer industry. The car industry has been doing the “we found something wrong” scam for decades. These scams pretend to show you all sorts of problems with your computer. Since you’re not technical, you have no way of disputing this. Oh no. Malware! Bad drivers! Foreign IPs! That’s all going to cost you. Suddenly that free diagnostics turns out to be expensive. The technician makes a commission on the sale and offers to sell you a variety of products.
Since there are so many scam diagnostics out there, we’re offering this as a service to the community. Just stop in on Fridays, no appointment necessary. We’ve invested in some great software for the Mac and PC to help us diagnose problems. When you stop in, we’ll run the software. Then we’ll give you some suggestions to optimize performance. We’ll even fix some basic stuff we see at no charge. We’re not going to upsell you. For most clients, we’re just getting a baseline so we can help you in the future. With your permission, we’ll also install some software that allows you to get remote support from us in the future. That saves you money over our standard office visit or onsite computer repair.
These diagnostics check for basic hardware and software problems . They also give you an early warning system for other hazards. We’ll make sure your antivirus is working and your backup system is up to date. If you have a backup system, we’ll check that at no charge. These diagnostics take about 15 minutes. You’re welcome to leave your computer there for some advanced screening.
Our technicians are not commission based. Quite the opposite. We’re not a retail operation, so we don’t have much to sell. We don’t sell computers, we don’t stock upgrades, and we don’t have ongoing services to sell you. We do computer repair in Lawrence as well as Topeka, and Kansas City.
Our goal is to keep you up and running. If we find something wrong, you’re welcome to have us fix it at our standard rate. However, some clients are fixing it themselves after getting advice from us. Sometimes we tell you it just isn’t worth fixing based on the age of the system. If you read our Google reviews, you’ll see that as a common theme.
This past week, lots of clients in Lawrence have asked DoctorDave Computer Repair about the privacy of their internet connection. They’re asking if they should get a Virtual Private Network (VPN) or another method of protection. Our short answer is “not much has changed”, but we’re always for privacy.
When you cut through the ad-selling media hype (ironic!), these changes are all about ads. Right now, companies like Facebook and Google give you free stuff. In exchange for that free stuff, you see ads paid for by advertisers. That’s their business model.
I’m not ashamed to say we benefit from that model. We sell ads on both Facebook and Google. Those companies let us hyper-target our ads. We’re not advertising computer repair to the world – just Lawrence, Topeka and Kansas City. We can go so far as advertising to older clients, with Macs, who went to KU, and probably voted for a particular candidate. Anything you search for or click on becomes part of your ad profile. As a business owner, I prefer that model over placing an ad in a newspaper or a billboard that gets seen by people we’re not interested in helping with their computers.
Thus, on that level, it seems weird that Google as a search engine company can sell targeted ads but Google as an Internet Service Provider can’t. Amazon can suggest products based on your browsing history, but AT&T can’t? It’s the same browser and same computer.
Don’t get me wrong. We’re huge advocates of privacy. We’d gladly place a billboard on 23rd street saying “Call us for Lawrence computer repair” to advertise our services instead of targeted ads. However, that’s not the way the world works right now. I’d love to see privacy protections put in place and even sharper restrictions against tracking and advertising. We take the privacy of our client information seriously here.
So back to the question..should you worry? I’d say you shouldn’t be any more worried today than you were before October of 2016 when these rules were first adopted. If you’re concerned about your privacy, the first thing to do is to stop giving companies like Facebook and Google information about you. If you use a VPN to get to Facebook, you’re not doing much more for your privacy. VPNs can also cause glitches and slow downs in your browsing experience.
We’ll set up a VPN for you, and we’ve already started doing more of these for clients. We just want you to know it’s not going to advance the ball much further for your privacy. You’re still being tracked by the websites you go to and the companies you do business with. For example, switching to DuckDuckGo for searches instead of a Google is a huge step forward for your privacy. Using a private mail server (election politics aside) keeps third parties like Google, Yahoo, and Microsoft from seeing your stuff. A VPN is part of a comprehensive strategy to create a more private internet experience regardless of FCC or FTC protections. Instead of spending money with us, consider giving that money to the Electronic Frontier Foundation. They lobby on behalf of internet privacy daily.
In 2017, we don’t need to explain the importance of voting. With the recent presidential elections and all the controversies, voting has a charged meaning. Best of Lawrence is more like a contest than an election, even if they use the same word for entering. This year Best of Lawrence is allowing people to enter every day, much like any other contest. Yup, you can pick one business every day and give them 28 entries in the contest. That makes it clear to players you aren’t voting, but entering a business into a competition.
After a Twitter chat that eventually went to email, the members of the Best of Lawrence team addressed all the concerns local businesses like mine had in the past. In particular
*Neither advertising nor news staff should have access to entries in advance
*Birthdays are used only to comply with Children’s Online Privacy Protection Act (COPPA)
*Data obtained in the contest is not sold to third parties nor advertisers
These three distinctions were why we opted out of the contest last year, which is ironic because we placed second in our category. As computer support professionals, we respect our client’s privacy. That privacy is a chief concern during any computer repair appointment. We see tons of privileged information on a computer and go to great lengths to protect that information. As such, we couldn’t support a contest that could put our clients at risk. These protections include both our residential clients as well as our business clients.
This year Nick Gerick of the Lawrence Journal-World told me that sales staff do not have access to contest results until they’re announced to the public. That new policy prevents the sales staff from having any conflicts of interest. The ads they sell will be independent of the contest results. That’s a huge step forward in preventing undue influence of advertising on reporting. Let’s face it, with sponsored stories and fake news, we need to be able to trust what we read. If a member of the sales staff can influence an outcome in a contest, that calls into question the integrity of the company. I don’t think people would intentionally try to change the outcome, but conflicts of interests are by definition suspicious. If someone could gain by an outcome, they shouldn’t be involved in determining the outcome. This new policy prevents businesses being indirectly influenced into paying for ads. Even if you pay for a 10-page spread in the magazine, the sales staff won’t know or change the outcome of the contest.
My other concern, which was addressed by the Best of Lawrence, was how individual data would be used. While Facebook and Google try to anonymize data, my concern with the Best of Lawrence was a lack of transparency on how they would use the data. Your name, zip code and birthday along with what you consider the Best of Lawrence are private. You don’t want that information to be sold to advertisers or read by reporters. Wouldn’t it be creepy to suddenly get a coupon on your birthday to your favorite restaurant (or their competitor)? Or what if the newspaper reported that your business’s employees didn’t think you’re the best. That’s a huge embarrassment to any business. That’s why your entries need to be private.
Another new feature this year is you get to enter a business once a day in the contest. That makes it clear this isn’t a true “election” nor a scientific survey. It also means you don’t have to put in all your entries on the same day. If you have a great experience at a business, you can vote for them without having to change your previous entries.
This competition is all about the fun of entering and winning. On Twitter, Lawrence Magazine described it as each day a new inning in the contest. Each person gets 28 entries in the contest: each day they can put in a new ballot with the same information. That means you can vote for us or other businesses 28 times this month!
Best of Lawrence and the Journal-World went out of their way to address the privacy concerns I had with the contest. Now that we think it’s safe for our clients, we’d love your entry each day in the contest. We’re going to provide great computer repair service to Lawrence even if we don’t place. We know we’re always the winner with great clients and a great team of technicians to support you.
Here’s’ the link to vote in our category!
Photo by antisocialtory
The Journal-World recently that Lawrence had the “best tax growth in the state.” While much of this was due to construction, I’m glad we played a small part in that.
I’m proud to say we collect sales tax on behalf of the state. Not every business, especially in the computer repair industry, does that. We’re professionals and proud of it. We use Kansas’s destination based sales tax model to look up how much we’re supposed to charge. Each month I go in and post a report to the Department of Revenue and return the money we collected from our clients. Much like other aspects of my business, it’s the right thing to do.
I know we’re not the cheapest in town for computer repair. However, I think we’re the best and the reviews back that statement up. New clients tell me all the time that the person who they used before didn’t charge them sales tax. It happens so often, I have a template on how to respond to that. That previous computer repair company was required to collect sales tax. In theory, they might have absorbed that cost (coffee shops do that), but it’s unlikely. Most people who do this part time don’t collect sales tax. When clients pay cash, some companies won’t “charge” sales tax. I put “charge” in quotes because you’re not charging the customer. You’re collecting money on behalf of the state. Kansas is charging, you’re just collecting that on their behalf. When you work with us, we clearly mark on the receipt how much sales tax we’re collecting
When you use a service that doesn’t collect sales tax, you’re hurting your community. Taxes are there for a reason. Moreover, when you use a company that doesn’t collect tax you’re dealing with a business that isn’t fully honest with the state. Is that the type of business you want working on your computer?
One popular question we get at DoctorDave Computer Repair in Lawrence is “Can you recover my password?” Many times it’s an innocent problem, but we always play it safe.
Photo by IntelFreePress – http://flic.kr/p/dxdmTX
The most common reason is plain forgetfulness. You haven’t used it in a few months and you just forgot the password. Sometimes it’s a glitch in the computer. Maybe your keyboard isn’t working or Windows has a virus. We even see when you change your password on your iPhone; it changes your Mac’s password.
Just because you own the computer, doesn’t mean you’re the main user. You could have given the computer to the kids or your employees. If you need something on the computer, those people might not give you the password. Ouch! Unfortunately, we’ll often have to deal with the computer of a person who passed away. Our client needs access to close out the owner’s affairs.
We treat all clients equally. No matter how trustworthy you seem, we need your name to match the username on the computer. If they’re the same, we’ll use the methods we have to remove the password. If the names don’t match, then we’ll need a few more things:
1.) A receipt for the computer that matches your name. If it’s obvious you own the computer we can stop asking other questions.For example, if you bought it for your child, and we’re resetting that child’s account. If it is a business computer, then we need an email from the company that you’re authorized to reset the password.
2.) If the computer owner passed away, we need a document that lists you as the executor of the estate.
3.) If it’s for someone of diminished mental capacity (an elderly parent for example), then we need Power of Attorney.
We’re ethically hacking into a computer, so we have to be careful. The obvious reason we hesitate is we don’t want to help a thief. It’s not always that. A spouse wants us to see what the husband or wife is doing on the computer. An employee might want to see what is on the boss’s computer. We’ve encountered both those situations in the past.
Most people who are asking us to reset a password for legal reasons are happy to meet our guidelines. Some clients thank us for asking this information. After all, they want to make sure their stuff is secure.
When a client gives us grief or is offensive on the phone, we call the police. If “something doesn’t seem right,” we call the police. Most of the time the concern is a false alarm. The laptop isn’t reported as stolen, so we proceed based on our guidelines. One time we called and in fact, the computer was stolen, and we gave the contact info to the police. Due to privacy, they couldn’t tell us the details, beyond that the computer made it back to the rightful owner.
That one incident made it worth the hurdles we give everyone for a password reset.
WOW aka Knology or Wow and soon to be MIDCO had a major outage recently. Outages are disappointing, but can be expected. Nothing works right all the time.
When you can’t get online, you’ll always want to do a few standard things in this order:
Wait about a minute and reverse the process:
If you still can’t get online, now’s the time to see if there is an outage.
If you have a smartphone, the best way is social media. See if other people are reporting a problem on Facebook or Twitter. To use your phone or tablet, you might have to turn off wi-fi. Another great spot to check is the website DownDetector. Downdetector has an iPhone app too. They aggregate reports of other people complaining about outages.
Ultimately, you’ll probably need to call your ISP if you’re still early in the outage. It could be just in your neighborhood. The longer the hold times, the more likely it isn’t your computer. I’d wait at least half an hour before calling your ISP. Try the power cycle dance (above) one more time. If it doesn’t work, then call them.
Can I borrow a cup of wi-fi? If you can see your neighbor’s router, you might ask to use it for a little while. Ask them for the password, but don’t be shocked if they don’t give it to you. While I like my neighbors, I don’t want them on my network. They could see some personal and private stuff. Anyone who has a key to my house though would be welcome to use my wi-fi. None of my neighbors have a key.
If your neighbor has wi-fi without a password (or if it’s a business), you might use that in a pinch. If you use unsecured wi-fi, other people on the network could see what you’re doing, so be careful.
Most Android and iOS devices let you share the cellular connection with computers. The exact instructions depend on the version of the phone you have. Usually you just turn on the Personal Hotspot and create a network name and password. Then connect your computer to that network.
That configuration could kill your data plan, so only use it for stuff you absolutely need. For example, you might need to email an important document from your desktop.
If you have a smartphone, most of the critical stuff can be done on that using your cellular connection. Avoid data intensive stuff like streaming music or videos.
The human race survived for thousands of years without internet and we’ll survive this outage. It sounds dismissive, but it’s important to put this into perspective. If it’s an ISP outage, you aren’t alone. Eventually, they’ll solve it. They want you to get back online as soon as possible. Getting upset won’t resolve it. Front line customer service reps can’t fix it and are probably having a terrible day.
Unlikely. At best, your ISP will give you a prorated refund. If you contact them and wait on hold, they can give you a credit equal to the time you lost. That calculates to 1/30th of your bill. If you’re bill is $100, you can coax them into a refund of about $3.00 or maybe they’ll round up to $5.00. That doesn’t translate into much return on investment for your time.
At DoctorDave Computer Repair we have lots of business clients that run credit cards. You don’t want to tell your customers you can’t take credit cards. Similarly, you don’t want to take the risk of keeping card numbers until you get online. That will get you in trouble with your merchant processing and puts your customers at risk.
Most Point of Sale (POS) systems let you capture transactions offline. That’s great for an outage of a few minutes. The problem with offline transactions is you can’t verify if the funds are there to pay for the item. If it’s an overdrawn debit card or a credit card over the limit (or stolen), you’re on the hook.
Tethering your smartphone to an entire point of sale system is tricky. I recommend using Square in these instances. We use Square for our credit card processing. What’s nice about Square is there isn’t a monthly fee for the service, you pay only for what you use. You’ll probably pay more for a transaction compared to your regular merchant services account, but at least you won’t be turning away customers or taking big risks.
Some of our clients have portable hotspots or a “mi-fi” to supplement their existing ISP. If they’re having an outage at their POS, they can switch to this service. There’ a monthly fee for these devices, but that extra $15 or so a month might be worth it.
Probably not. All ISPs have outages. It does seem like Lawrence’s WOW service has more outages than others. Here at DoctorDave Computer Repair, we get about the same number or reports of AT&T problems and WOW problems.
With AT&T, you usually have to get the equipment from them, so about 50% of the time it’s a failed modem. With WOW, you can buy one locally and replace the cable modem. With AT&T, you can’t always do that.
We love Wicked and have it at our office in Lawrence. They’re focused on business service and aren’t expanding further into residential markets.
Unlikely. I was invited by the city to discuss the quality of internet here in Lawrence and our options. I also spoke at city commission meetings regarding the issues. I’m a computer repair person, not a politician. However I understand the major stumbling block is how much the city will charge an ISP to use city equipment to run the lines. It’s too expensive for an ISP to tear up people’s yards (and who wants that?), so they want to use pipes the city has.
Again, I’m not a politician, but I think we need to get the government involved. I’d love the city to take on the role of an ISP or work on a public/private partnership. ISPs don’t have a financial incentive to provide better service. In cities with Google Fiber, the ISPs step up their game and provide faster service.
If our city doesn’t take on that role, then the FCC might have to set minimum quality standards. The FCC could set penalties for outages. Right now, the city has that power but has declined to exercise the franchise authority powers.
When Windows 10 came out, we advised clients to wait on the upgrade. The product was new and Windows 10 had lots of glitches. Microsoft fixed a bunch of these problems and Windows 10 is now reliable. That doesn’t mean you should upgrade your Windows 8 or Windows 7 computer to Windows 10.
We tend to hear mostly about the problems with Windows 10, so we’re basing our opinion on issues client tell us. We’re almost always able to resolve these problems, but that comes at a cost to the customer. That free upgrade turns out to cost money if you need us to fix your computer.
The most common problems we see are related to email. Your sunflower.com email stops working. The Windows 10 setup needs a little tweaking. Microsoft might push its own email program or your old program forgets the password.
Microsoft also promotes the new Edge browser instead of Internet Explorer. Edge looks different and doesn’t work in all situations. Windows 10 might push you to Edge instead of Firefox or Chrome. We fix this all the time, but it’s annoying to a customer.
Older printers and scanners don’t always work in Windows 10. Sometimes it needs reconfiguration but other times it just won’t do it. We spend the most time with clients in this area. That free upgrade now requires a paid purchase of a new printer.
Finally, we have a catch-all category of incompatibility or glitches. Most of the time Windows 7 or 8 had an underlying problem that Windows 10 made worse.
Microsoft gives you 30 days to try out Windows 10. If you don’t like it, you can go back to Windows 7 or 8. We advise against that. We see just as many glitches moving forward to Windows 10 as we do going back. If Windows 10 is working, leave it alone. There isn’t a need to go back. We can fix those Windows 10 problems for you. If we can’t, then that is the time to go back.
If you don’t like something in Windows 10, we can usually offer some suggestions of tweaks and optimizations.
Windows 10 is a big jump from Windows 7. Windows 8 is a minor jump from Windows 7. Clients tell us that it is frustrating trying to learn something new. Fortunately, our local library offers free online learning through Lynda.com and offers some great books on the subject. If you’ve moved to Windows 10, I recommend trying some of the free learning options.
Yes, if you want to get it free, you’ll need to do this by July 29th. After that, you’ll have to pay for the upgrade. This should be your deciding factor.
If your computer is working, I suggest leaving it alone. If your computer didn’t come with Windows 10, it is probably at least a year old. Computers last on average 3-5 years. Once the hard drive goes out, clients decide it’s more cost-effective to replace a system rather than repair it. Your new computer is going to come with Windows 10, so Microsoft made that decision easier.
If you’re concerned Microsoft will discontinue support for Windows 7, you’re right, they will. Currently, they set the date to January 14, 2020. Your computer will probably fail before then.
Go for it. You’ll eventually get a computer with Windows 10, so you might want to learn it now. You should be backing up your data anyway, but just in case, do a full backup beforehand. We can help with the backups.
Then run a quick malware scan to make sure nothing will get in the way of the upgrade, then upgrade away. I suggest doing this on a Sunday night. That way you won’t be distracted and you can always call support the next morning if you have problems. Assume you’ll have problems so don’t do this before a deadline, especially a deadline that needs something printed.
We can help you through every step of the process, usually for free. Use our free DoctorDave app to send us an email, or just do it the old-fashioned way by calling us. If it requires a service call, we can schedule it right then. We can fix your printer issues, your email issues, and move you back to an earlier version of Windows if need be.
Clients like Windows 10 once they get through the problems. I encourage you to get it on a new computer. It isn’t like Windows 8 that everyone hated, but it is different than Windows 7.
It has taken us a few years, but we finally have a DoctorDave Computer Repair app for our clients in Lawrence, Topeka and Kansas City. Although the app works anywhere in the US, our focus is here at home.
It makes it easier for you to request service and get free support. When you install the free app through this link on your iPhone or iPad, you’ll get this welcoming screen.
When things aren’t working, you want quick answers. Many clients have our number programmed into the phone. If you forget (or didn’t program) our number click the phone icon in the upper right-hand corner.
Next to that icon is the standard location icon indicator. That tells you how to get to our office. Handy when you have a scheduled office appointment
Finally on the left-hand side of the word “DoctorDave” is a picture of the world, and you guessed it, that takes you to our site on the world wide web.
A picture is worth a thousand words and, in our case, a great diagnostic tool. When you have a problem with your computer, tap the Ask For Help icon. If it is your first time using it, the app will ask some key info like Name, Email, and Phone. That way we can respond to you. Tap continue to save that info.
Then describe your problem. The more details, the better. After all, we’re your computer doctor. We need symptoms to give you a diagnosis. Then tap Continue.
Now comes the interesting part. You’ll need to give the app permission to a few things. Location makes sure, among other things, you’re in our service area. Tap Allow on that. When you tap the middle of the screen, you get to take a picture. This step is optional, but I recommend it for most problems. Yes, you’ll need to give permission to camera and pictures. All these permission checks are one time things. Don’t worry; we’re not looking at your pictures. We just need access to the pic you just took from within the app.
Tap send and your email goes to our general mailbox for support. We try to respond within four business hours, but often much sooner. Tap Return to Main Screen to continue.
This feature lets you track key information. You might put in the serial number of your computer and warranty information. If you want to remove any information these existing ideas, tap Edit and then the minus icon to remove an option. If you want to add new entries, tap the plus icon in the lower right hand corner.
This notebook isn’t the place to put secure passwords, but some people we know like to store wifi passwords for their home or coffee shop.
This feature is almost as cool as the picture function. In this section, I’ll add useful information and Frequently Asked Questions (FAQs). I edit this content often but right now the top things are
I’ll add content as needed here to save local residents time and money. If your computer isn’t working, it isn’t easy to look up this information from a reliable source.
Here is where the fun comes in. To promote our new app and encourage usage, we’re giving away a free iPhone car charger to anyone who installs the app.
All you need to do is install the app and send us a message. We’ll schedule a time for you to pick up your charger. If you just want to stop by, let us know too. We’ll be available on Monday afternoons for the next few weeks at our office at 4105 West Sixth Street, Suite B-6. We always suggest calling first and verifying we’re there. We might be out fixing computers as on-site computer repair is our primary focus.
Enjoy the app and let us know what you think. A huge thanks to our former technician Noah Benham for designing the app. He’s available for other app development.