Tips

Tech Support Scam Victims Getting Money Back

Posted by on February 3, 2018 at 9:26 pm

Sadly we see a ton of tech support scam victims at DoctorDave computer repair.  We had one client get taken for over $10,000!  There’s small relief for some victims:  they might be getting money back. Western Union became a conduit for some of these scams, allowing money to be wired to the criminals.  As part […]

Do Computers Have an Expiration Date?

Posted by on January 28, 2018 at 8:50 pm
Expiring

Clients ask us why computers fail.  Their first computer lasted a decade and now computers are lasting 3-5 years.  What gives? This video has a great explanation of why this happens.   The main reasons are Heat Electromigration (video explains what that is!) Wear and tear General user error There is that theory of “planned obsolescence”  whereby […]

What are the best kind of references?

Posted by on January 21, 2018 at 10:19 am
Blue Rider needs a phone call

We’re very particular about the people we let repair client computers.  I’ve written about hiring before, but it’s shocking how few businesses check references.  The only thing worse than not checking references is the terrible references we get when we check them for technicians. This article from hiring site Monster.com explains some key points. The obvious […]

WiFi Router Security is More Than Passwords

Posted by on January 14, 2018 at 7:00 pm
Router Lights

Wifi internet routers are rather easy to setup. The directions walk novices through the process.  We still help clients with it, but we’re doing this less and less.  Apps on your smartphone make it easy.  However, they miss a critical step we always check for. Recently, popular routers from Netgear were found to be unsecure […]

Beware of Browsers That Fill Stuff In

Posted by on December 17, 2017 at 7:00 pm
Keys on Keyboard

A few years back, companies realized we often fill out the same things over again on webforms.  They thought “Hey, why don’t we keep track of that stuff for you?”  That idea was great, but hackers have exploited it. As this article points out,  hackers have taken advantage of the idea.  They can trick Safari […]

Tech Support is Wrong Half the Time

Posted by on December 10, 2017 at 7:00 pm
Call centre worker

We’ve known this all along as computer repair people, but you may not know this as a consumer.  Tech Support often gets it wrong. According to a recent study by Laptop Magazine, contacting a manufacturer will result in the wrong answer 44% of the time.  Ouch.   They’re the company that makes the stuff – […]

Computer Repair, Insurance and Honesty

Posted by on December 3, 2017 at 9:49 pm
Computer on Fire

Last year, a controversial study suggested that computer repair shops scam people that have insurance.  If you mention you have insurance, on average, you’ll get charged more for the repair.  Guess what…so do we.  Our rationale is different though. The computer repair shops in the study clearly took advantage of customers.  They billed for work […]

Local Tech Support Scam Victim On the Hook for $10,000

Posted by on November 26, 2017 at 9:24 pm

Until we got the third call in one week for this scam, I couldn’t believe it was true.  Sadly one client was taken for almost $10,000.  She needs to take out a loan so that she can pay her living expenses.  How this all came about is interesting, but more important,  anyone who’s been a […]

Here’s how to Prepare for a Computer Repair Appointment

Posted by on November 19, 2017 at 9:21 pm
Doctors Office Waiting

I’ll often read medical blogs because what we do in computer repair isn’t that much different than patient care.  I came across this great article about preparing for a medical appointment.  That article got me thinking about how to prepare for a computer repair appointment on-site or at our office in Lawrence or Kansas City. […]

Best. Upgrade. Ever – Solid State Drives (SSDs)

Posted by on November 12, 2017 at 8:46 pm
faster than light..

Laptop hard drives, on average, last about three years.  We recommend replacement of computers after three years.  However, if you want to keep your laptop, we highly recommend Solid State Drives (SSDs). This is the same technology in your smartphone or tablet that lets it boot up and open applications quickly.  All Apple laptops now […]

Copyright © DoctorDave Computer Repair in Lawrence Kansas |   intrepidity Theme by Top Blog Formula on WordPress |   Log In