Warning: A New Apple Tech Support Scam

Posted by on June 18, 2017 at 8:31 pm
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We’ve gotten a few calls about a nasty and vile scam hitting our Lawrence computer repair clients.  It starts with a warning about an iCloud hack. These seem to be in the news all the time.  If it isn’t Apple getting hacked, it’s someone else.  The call is an automated warning to call a specific […]

Should You Use Your Fingerprint to Unlock Your Phone

Posted by on June 11, 2017 at 5:00 pm
Day 164 West Midlands Police Custody fingerprint scanner

I was a little late to the fingerprint unlocking game.  Due to my extreme iPhone case, the fingerprint unlock didn’t work.  I love it, but I’m inclined to turn the feature off. While you can’t be compelled to give up your password due to the Fifth Amendment, you could be compelled to give your fingerprint. […]

Google Home Remembers What You Forget

Posted by on May 29, 2017 at 5:00 pm
Google Home on table in front of sunny window.

I’m forgetting where I put stuff all the time.  I might write it down, but then I can’t find the piece of paper. I’ve owned a Google Home since almost the beginning and love it.  If you have one, tell it to remember something and it will. For example say “Hey Google, remember I put […]

Apple Store Techs May Have No Experience Fixing Macs?

Posted by on May 21, 2017 at 5:00 pm
This Apple Store has a new Genius

You’d think the Apple store would hire the best and brightest computer repair technicians.  Due to how busy they are, they’re cutting back on training. It used to be Apple technicians would get some hands-on experience fixing Macs before touching your system.  If this story is true, your Mac might be the first one they’ve touched. […]

Your Privacy and Computer Repair

Posted by on April 30, 2017 at 5:00 pm
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When we do computer repair, we see all sorts of personal stuff. It’s not just your Facebook profiles and bank accounts.  We can see your browsing habits, who else you know, every password.  It’s everything that’s on your phone and more.  We take that responsibility seriously, some providers don’t Recently, national news outlets have covered […]

Repair or replace an old computer?

Posted by on April 16, 2017 at 5:00 pm
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Although we do a ton of computer repair in Lawrence, you’d be surprised how often we turn away computers.  Sometimes it’s just not worth repairing!  I hate to talk myself out of work, but sometimes it’s the right thing to do. After Three Years, Trouble Starts After doing this for almost 30 years now, I’ve […]

Don’t Trust Free Diagnostics Scans (Except Ours on Fridays)

Posted by on April 9, 2017 at 8:00 pm
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We’ve been offering Free Friday diagnostics at our Lawrence computer repair office. Our motivation for was to prevent our clients from getting taken in by scams.  Recently, a TV news station caught Office Depot using their repair service to scam customers.  These free scams take different forms, but they’re all out to get your money. […]

Should You Worry About the Repeal of FCC Privacy Protections?

Posted by on April 2, 2017 at 9:00 pm

This past week, lots of clients in Lawrence have asked DoctorDave Computer Repair about the privacy of their internet connection.  They’re asking if they should get a Virtual Private Network (VPN) or another  method of protection. Our short answer is “not much has changed”, but we’re always for privacy. When you cut through the ad-selling […]

Our Policy Towards Password Resets and Password Recovery

Posted by on January 16, 2017 at 6:19 pm
Keys on Keyboard

One popular question we get at DoctorDave Computer Repair in Lawrence is “Can you recover my password?” Many times it’s an innocent problem, but we always play it safe. Photo by IntelFreePress – Why Do You Get Locked Out of Your Computer? The most common reason is plain forgetfulness. You haven’t used it in […]

What to Do When Your ISP has an Outage

Posted by on January 9, 2017 at 10:32 pm

WOW aka Knology or Wow and soon to be MIDCO had a major outage recently.  Outages are disappointing, but can be expected.  Nothing works right all the time. Is it You or Them? The Power Cycle Dance When you can’t get online, you’ll always want to do a few standard things in this order: Shutdown your […]

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