Tips

When A Local Business Gets Hacked, It Hurts More

Posted by on April 15, 2018 at 8:12 pm

The past few years we keep hearing about the big companies like Equifax and Yahoo getting hacked.  That hurts us all.  The local businesses though get hacked much more often. The pain is a little different from them. This article explains some of those risks.  While I can’t tell you whom in Lawrence has suffered […]

Yes, Macs Get Viruses (and We Can Help)

Posted by on April 8, 2018 at 8:44 pm

Clients are commonly under the misconception that Macs don’t get viruses, or at least not PC viruses.  That was true back in the days of the “I’m a Mac” ad. In 2018, that simply isn’t true. In 2016, Mac malware (the general category for things like viruses, trojans etc.) grew by almost 75% according to this […]

Have You Set Up Facebook Trusted Contacts?

Posted by on April 1, 2018 at 8:00 pm

With all the hacks out there, including stolen passwords, getting locked out of Facebook is almost inevitable. Fortunately Facebook has a way to get back in through trusted contacts. Some people think it’s needlessly complex, but this guide as well as this one are excellent walk-through.  Even if it isn’t 100% effective, every Facebook user should set it up. […]

Your iPhone Can Block Spam Text Messages

Posted by on February 25, 2018 at 8:51 pm

The only thing more annoying than junk phone calls is junk texts.  I don’t know why, but they seem like the biggest violation to me. Fortunately, Apple heard our cries and introduced the ability to block spam messages on your phone.  The tricky part is you need to download a program to help you do […]

Tech Support Scam Victims Getting Money Back

Posted by on February 3, 2018 at 9:26 pm

Sadly we see a ton of tech support scam victims at DoctorDave computer repair.  We had one client get taken for over $10,000!  There’s small relief for some victims:  they might be getting money back. Western Union became a conduit for some of these scams, allowing money to be wired to the criminals.  As part […]

Do Computers Have an Expiration Date?

Posted by on January 28, 2018 at 8:50 pm
Expiring

Clients ask us why computers fail.  Their first computer lasted a decade and now computers are lasting 3-5 years.  What gives? This video has a great explanation of why this happens.   The main reasons are Heat Electromigration (video explains what that is!) Wear and tear General user error There is that theory of “planned obsolescence”  whereby […]

What are the best kind of references?

Posted by on January 21, 2018 at 10:19 am
Blue Rider needs a phone call

We’re very particular about the people we let repair client computers.  I’ve written about hiring before, but it’s shocking how few businesses check references.  The only thing worse than not checking references is the terrible references we get when we check them for technicians. This article from hiring site Monster.com explains some key points. The obvious […]

WiFi Router Security is More Than Passwords

Posted by on January 14, 2018 at 7:00 pm
Router Lights

Wifi internet routers are rather easy to setup. The directions walk novices through the process.  We still help clients with it, but we’re doing this less and less.  Apps on your smartphone make it easy.  However, they miss a critical step we always check for. Recently, popular routers from Netgear were found to be unsecure […]

Beware of Browsers That Fill Stuff In

Posted by on December 17, 2017 at 7:00 pm
Keys on Keyboard

A few years back, companies realized we often fill out the same things over again on webforms.  They thought “Hey, why don’t we keep track of that stuff for you?”  That idea was great, but hackers have exploited it. As this article points out,  hackers have taken advantage of the idea.  They can trick Safari […]

Tech Support is Wrong Half the Time

Posted by on December 10, 2017 at 7:00 pm
Call centre worker

We’ve known this all along as computer repair people, but you may not know this as a consumer.  Tech Support often gets it wrong. According to a recent study by Laptop Magazine, contacting a manufacturer will result in the wrong answer 44% of the time.  Ouch.   They’re the company that makes the stuff – […]

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