Tips

Tech Support is Wrong Half the Time

Posted by on December 10, 2017 at 7:00 pm
Call centre worker

We’ve known this all along as computer repair people, but you may not know this as a consumer.  Tech Support often gets it wrong. According to a recent study by Laptop Magazine, contacting a manufacturer will result in the wrong answer 44% of the time.  Ouch.   They’re the company that makes the stuff – […]

Computer Repair, Insurance and Honesty

Posted by on December 3, 2017 at 9:49 pm
Computer on Fire

Last year, a controversial study suggested that computer repair shops scam people that have insurance.  If you mention you have insurance, on average, you’ll get charged more for the repair.  Guess what…so do we.  Our rationale is different though. The computer repair shops in the study clearly took advantage of customers.  They billed for work […]

Local Tech Support Scam Victim On the Hook for $10,000

Posted by on November 26, 2017 at 9:24 pm

Until we got the third call in one week for this scam, I couldn’t believe it was true.  Sadly one client was taken for almost $10,000.  She needs to take out a loan so that she can pay her living expenses.  How this all came about is interesting, but more important,  anyone who’s been a […]

Here’s how to Prepare for a Computer Repair Appointment

Posted by on November 19, 2017 at 9:21 pm
Doctors Office Waiting

I’ll often read medical blogs because what we do in computer repair isn’t that much different than patient care.  I came across this great article about preparing for a medical appointment.  That article got me thinking about how to prepare for a computer repair appointment on-site or at our office in Lawrence or Kansas City. […]

Best. Upgrade. Ever – Solid State Drives (SSDs)

Posted by on November 12, 2017 at 8:46 pm
faster than light..

Laptop hard drives, on average, last about three years.  We recommend replacement of computers after three years.  However, if you want to keep your laptop, we highly recommend Solid State Drives (SSDs). This is the same technology in your smartphone or tablet that lets it boot up and open applications quickly.  All Apple laptops now […]

Is the Paperless Office Still a Thing?

Posted by on November 5, 2017 at 8:39 pm
Postmaster General James A. Farley During National Air Mail Week 1938

Do you remember when computers promised to let us go paperless?  I wrote an article for groovyPost how I hate paperless statements from companies.  However for your home or small business, this article has some good steps.  Less paper is better for the environment and makes it easier to find stuff. I think the key […]

Remote Working/Telecommunity Bad for Your Health?

Posted by on October 29, 2017 at 8:33 pm
Telecommute.

Many of our clients work from home.  We’re their local IT, doing the computer repair and support their corporate office might do.  The flexibility is great, but not everyone likes it. When I chat with clients I hear some of the same complaints in this article. One person put it best to me: “It’s like […]

Just Say No to KRACK

Posted by on October 22, 2017 at 10:34 pm

You’ve probably heard about this new wireless hack called KRACK.  Just what we need after all the frustrations with Equifax! Don’t panic, just be on alert. Our trusted friends at Malwarebytes did an excellent overview of the likely risks to the average users.  In a nutshell, when a wireless network asks for a password to connect, […]

Did Microsoft Upgrade You Without Your Consent?

Posted by on October 15, 2017 at 8:10 pm
windows 10 ati

We advised clients not to upgrade to Windows 10.  Some clients listened, but their computers didn’t.  Microsoft made it confusing and client computers upgraded to Windows 10 accidentally.  If this happened to you, money might be coming back to you. From what I’ve seen, this lawsuit has the best chance of being turned into a class […]

Online Security Systems and Your Home Or Business

Posted by on October 8, 2017 at 8:57 pm
Security Camera

With the expansion of the “Internet of Things” aka IoT, we’re getting lots of requests for security systems from clients.  The price has come way down and we recommend them to everyone. This article has a good explanation of why it’s important for your business to have a security system, but this applies to many […]

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