Tag Archive

Should You Worry About the Repeal of FCC Privacy Protections?

Published on April 2, 2017 By dgreenbaum

This past week, lots of clients in Lawrence have asked DoctorDave Computer Repair about the privacy of their internet connection.  They’re asking if they should get a Virtual Private Network (VPN) or another  method of protection. Our short answer is “not much has changed”, but we’re always for privacy. When you cut through the ad-selling […]

What to Do When Your ISP has an Outage

Published on January 9, 2017 By dgreenbaum

WOW aka Knology or Wow and soon to be MIDCO had a major outage recently.  Outages are disappointing, but can be expected.  Nothing works right all the time. Is it You or Them? The Power Cycle Dance When you can’t get online, you’ll always want to do a few standard things in this order: Shutdown your […]

Why your ISP may be giving your computer popups and ads

Published on January 26, 2014 By dgreenbaum

Here at DoctorDave Computer Repair in Lawrence, KS we have gotten dozens of calls from people being redirected to sites they never intended to visit – like trying to buy a Dell computer and getting sent to HP instead. Typically it’s a virus put there by someone trying to make money off the ads. However, […]

Why you can’t always trust your cable (or phone) company

Published on November 17, 2013 By dgreenbaum

In the latest installment of “Why we hate the cable company and some unethical practices”, these recent articles I read underscore the importance of being wary of who you let in your home and what the cable company might try to upsell you While you should always be careful of who you let in your […]

You may be paying too much for your internet service

Published on March 24, 2013 By dgreenbaum

“You may be paying too much for your internet service” seems like a marketing ploy for the latest offering from Knology, Time-Warner, Cox or AT&T but for many of us it’s really true. Here are the most common problems we see in the field. First, if you are renting your cable modem, it’s time to […]

Secrets to getting great customer service

Published on October 21, 2012 By dgreenbaum

Often times we can solve customer problems on our own but occasionally we need to get third parties involved and sometimes we have to refer it out altogether. This particularly comes into play on warranty issues. While we’d sure like to take care of your computer repair needs, if you paid for a warranty the […]

The Best Internet Service Provider in Lawrence?

Published on May 20, 2012 By dgreenbaum

As one of the leading people doing computer repair in Lawrence, KS and not being associated with (or receiving commissions from) any broadband provider, I remain staunchly independent. Given our broad range of experience with every internet service provider in the community, I can give you unbiased, well-researched suggestions. Many people (including my team) have […]

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