Tag Archive

The Digital Divide is Growing (Thanks AT&T)

Published on February 18, 2018 By dgreenbaum

Most people know, I’m a strong advocate for bridging the digital divide.  That’s why I work with great organizations like Connecting For Good that help make sure everyone has equal access to technology.  While there are problems in Kansas City and Lawrence, this report shows AT&T is making it worse. What that link states is things […]

How to Get Net Neutrality and Internet Privacy Back In Lawrence

Published on February 11, 2018 By dgreenbaum

Late in 2017, the FCC made a major change as to how the internet works in the United States.  Instead of treating it like a utility, whereby you can’t discriminate based on usage, internet service providers (ISPs) now have the right to limit your usage or charge extra for some sites. They can also use […]

Tech Support Scam Victims Getting Money Back

Published on February 3, 2018 By dgreenbaum

Sadly we see a ton of tech support scam victims at DoctorDave computer repair.  We had one client get taken for over $10,000!  There’s small relief for some victims:  they might be getting money back. Western Union became a conduit for some of these scams, allowing money to be wired to the criminals.  As part […]

Do Computers Have an Expiration Date?

Published on January 28, 2018 By dgreenbaum

Clients ask us why computers fail.  Their first computer lasted a decade and now computers are lasting 3-5 years.  What gives? This video has a great explanation of why this happens.   The main reasons are Heat Electromigration (video explains what that is!) Wear and tear General user error There is that theory of “planned obsolescence”  whereby […]

WiFi Router Security is More Than Passwords

Published on January 14, 2018 By dgreenbaum

Wifi internet routers are rather easy to setup. The directions walk novices through the process.  We still help clients with it, but we’re doing this less and less.  Apps on your smartphone make it easy.  However, they miss a critical step we always check for. Recently, popular routers from Netgear were found to be unsecure […]

Why Does Someone Want to Hack Your Computer

Published on January 7, 2018 By dgreenbaum

Clients sometimes take a casual approach to computer security. Their rationale is “I have nothing important on there.”  They don’t do banking or finances.  They’re just casually surfing and interacting with friends. This article explains some of the details why you’re hacked. In a nutshell, they’re not looking to steal anything from you.  The goal is […]

We’re Open Christmas Eve, Christmas Day

Published on December 24, 2017 By dgreenbaum

To celebrate, here’s something I wrote in 2010, publishing it again: Twas the night before Christmas, when all through the house… not a creature was stirring, except for a mouse! The web was searched with thought and care, but not a company could get gifts there. The children were nestled all snug in their beds, […]

Tech Support is Wrong Half the Time

Published on December 10, 2017 By dgreenbaum

We’ve known this all along as computer repair people, but you may not know this as a consumer.  Tech Support often gets it wrong. According to a recent study by Laptop Magazine, contacting a manufacturer will result in the wrong answer 44% of the time.  Ouch.   They’re the company that makes the stuff – […]

Computer Repair, Insurance and Honesty

Published on December 3, 2017 By dgreenbaum

Last year, a controversial study suggested that computer repair shops scam people that have insurance.  If you mention you have insurance, on average, you’ll get charged more for the repair.  Guess what…so do we.  Our rationale is different though. The computer repair shops in the study clearly took advantage of customers.  They billed for work […]

Local Tech Support Scam Victim On the Hook for $10,000

Published on November 26, 2017 By dgreenbaum

Until we got the third call in one week for this scam, I couldn’t believe it was true.  Sadly one client was taken for almost $10,000.  She needs to take out a loan so that she can pay her living expenses.  How this all came about is interesting, but more important,  anyone who’s been a […]

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