Tag Archive

Customer Privacy Again in the News

Published on May 7, 2017 By dgreenbaum

Apple should be ashamed of itself; recently employees were caught stealing photos from client systems.  I don’t think companies like Apple quite understand the intimate and personal nature of the information they’re entrusted with. I’ve written about our strict privacy policy, but it’s worth mentioning again.  We realize people’s entire lives are stored on their […]

Your Privacy and Computer Repair

Published on April 30, 2017 By dgreenbaum

When we do computer repair, we see all sorts of personal stuff. It’s not just your Facebook profiles and bank accounts.  We can see your browsing habits, who else you know, every password.  It’s everything that’s on your phone and more.  We take that responsibility seriously, some providers don’t Recently, national news outlets have covered […]

Should You Worry About the Repeal of FCC Privacy Protections?

Published on April 2, 2017 By dgreenbaum

This past week, lots of clients in Lawrence have asked DoctorDave Computer Repair about the privacy of their internet connection.  They’re asking if they should get a Virtual Private Network (VPN) or another  method of protection. Our short answer is “not much has changed”, but we’re always for privacy. When you cut through the ad-selling […]

Our Policy Towards Password Resets and Password Recovery

Published on January 16, 2017 By dgreenbaum

One popular question we get at DoctorDave Computer Repair in Lawrence is “Can you recover my password?” Many times it’s an innocent problem, but we always play it safe. Photo by IntelFreePress – http://flic.kr/p/dxdmTX Why Do You Get Locked Out of Your Computer? The most common reason is plain forgetfulness. You haven’t used it in […]

It’s not just the NSA reading your email, it’s the IRS too

Published on November 3, 2013 By dgreenbaum

Although the NSA has given us quite the scare with PRISM and the controversy around it, a less known, but equally important violation of privacy is the fact that the IRS can and has been reading our digital communications as well. This is has nothing to do with terrorism or national security, but is all […]

Can you be compelled by law enforcement to give up your password?

Published on November 6, 2011 By dgreenbaum

This is a good question in our modern era: can the government force you to give up your password to your laptop, iPhone or other electronic device? As with so many other aspects of our society there is a balance between privacy and security. It would be great if laws could be written to only […]

Your children and “faux” privacy online

Published on July 10, 2011 By dgreenbaum

This recent article in the Wall Street Journal really annoyed me. Customers ask me all the time about children’s safety online. My general opinion is that “parental control” software is ineffective and a poor substitute for parental supervision of computer usage. This article reinforces my opinion. Even on “kid-safe” websites, your children’s’ privacy is at […]

Remote Computer Repair and your privacy

Published on May 29, 2011 By dgreenbaum

I’ve written about this before, but I’m still pretty amazed that customers allow complete strangers to control their computers without any supervision. The business model, of course, makes sense. Have a bank of technicians working from anywhere in the world fixing a long list of computers simultaneously. While waiting on something to load on computer […]

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