(Photo: NBC-2

This Consumerist post reinforces the need to know who is working on your computer. A remote technician turned on her webcam without asking permission or notifying her.

When you use any remote control service, it gives them full access to everything on your computer. In this case, the technician forget to turn off the “local” preview so she could see what he saw. Other technicians may not be as foolish and could turn on the webcam and disable your ability to know it.

Of course, what other things was he (or she) looking at on this customer’s hard drive. Personal pictures? Finances?

According to the story, the woman complained but was rebuffed by Dell. Only when the local news covered it, did Dell actually do something about it.

Whom did you recently let into your computer remotely?

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