I’ve written about this before, but I’m still pretty amazed that customers allow complete strangers to control their computers without any supervision. The business model, of course, makes sense. Have a bank of technicians working from anywhere in the world fixing a long list of computers simultaneously. While waiting on something to load on computer […]

Too often snarky IT people (myself excluded of course) say RTFM(link contains profane language).  Read the F manual.  You can leave to your imagination what F stands for. The problem, of course, comes with the fact you can’t always find the manual.  You figured you’d never need it and recycled it.  Not to worry though, […]

A few weeks ago I had a rare opportunity to learn about the social media strategies of a successful local business, 715 Restaurant. This wasn’t a Social Media Boot Camp led by a well-recognized expert, but rather a local business manager, Matt Hyde, who simply saw it a unique and interesting way to market his […]

Remember the “fantasy” commercials for 1993-1994 called “You Will” by AT&T Here are the videos all at once on YouTube Most of the technology “dreamed” about in the video is so commonplace that at first glance you might skip over it. Things such as long distance learning with voice and video, tele-medicine, GPS and paying […]