May 16
22
It has taken us a few years, but we finally have a DoctorDave Computer Repair app for our clients in Lawrence, Topeka and Kansas City. Although the app works anywhere in the US, our focus is here at home.
What Does it Do?
It makes it easier for you to request service and get free support. When you install the free app through this link on your iPhone or iPad, you’ll get this welcoming screen.
Find Our Info Easily
When things aren’t working, you want quick answers. Many clients have our number programmed into the phone. If you forget (or didn’t program) our number click the phone icon in the upper right-hand corner.
Next to that icon is the standard location icon indicator. That tells you how to get to our office. Handy when you have a scheduled office appointment
Finally on the left-hand side of the word “DoctorDave” is a picture of the world, and you guessed it, that takes you to our site on the world wide web.
Ask For Help
A picture is worth a thousand words and, in our case, a great diagnostic tool. When you have a problem with your computer, tap the Ask For Help icon. If it is your first time using it, the app will ask some key info like Name, Email, and Phone. That way we can respond to you. Tap continue to save that info.
Then describe your problem. The more details, the better. After all, we’re your computer doctor. We need symptoms to give you a diagnosis. Then tap Continue.
Now comes the interesting part. You’ll need to give the app permission to a few things. Location makes sure, among other things, you’re in our service area. Tap Allow on that. When you tap the middle of the screen, you get to take a picture. This step is optional, but I recommend it for most problems. Yes, you’ll need to give permission to camera and pictures. All these permission checks are one time things. Don’t worry; we’re not looking at your pictures. We just need access to the pic you just took from within the app.
Tap send and your email goes to our general mailbox for support. We try to respond within four business hours, but often much sooner. Tap Return to Main Screen to continue.
My Notebook
This feature lets you track key information. You might put in the serial number of your computer and warranty information. If you want to remove any information these existing ideas, tap Edit and then the minus icon to remove an option. If you want to add new entries, tap the plus icon in the lower right hand corner.
This notebook isn’t the place to put secure passwords, but some people we know like to store wifi passwords for their home or coffee shop.
DIY Help
This feature is almost as cool as the picture function. In this section, I’ll add useful information and Frequently Asked Questions (FAQs). I edit this content often but right now the top things are
- Contact info for local Internet Service Providers and Email settings
- The support phone numbers for other companies
- What to do in certain situations like when you get a call from tech support, your computer gets wet, or you think you have a virus
I’ll add content as needed here to save local residents time and money. If your computer isn’t working, it isn’t easy to look up this information from a reliable source.
Free Charger
Here is where the fun comes in. To promote our new app and encourage usage, we’re giving away a free iPhone car charger to anyone who installs the app.
All you need to do is install the app and send us a message. We’ll schedule a time for you to pick up your charger. If you just want to stop by, let us know too. We’ll be available on Monday afternoons for the next few weeks at our office at 4105 West Sixth Street, Suite B-6. We always suggest calling first and verifying we’re there. We might be out fixing computers as on-site computer repair is our primary focus.
Enjoy the app and let us know what you think. A huge thanks to our former technician Noah Benham for designing the app. He’s available for other app development.
Welcome to my blog!