Action Required for Sunflower Email by 9/25?

Midco has been sending Lawrence customers some confusing emails about a September 25th deadline.  After chatting with Midco on Facebook, we’ve determined there isn’t much to worry about. 2017 09 09 16 42 35

What The Warning Says

This sounds scary and is terribly confusing


Subject: ACTION REQUIRED: Your Contacts and Calendar Items

Contact and Calendar Access Changing Soon!

We wanted to remind you of an important date coming up. Effective September 25, 2017, you will no longer have access to your email contacts and calendar items still stored on WOW! email systems.

Action Required

  • Although your emails migrated to Midco email systems, contacts and calendar items must be manually transferred.
  • If you haven’t moved details that you’d like to keep, you must transfer the contact and calendar information to your Midco email address before September 25.
  • Visit for helpful instructions.


Let our customer care team know if you have questions or need help. Call 1.800.888.1300 or for other handy support options.


What Does It Mean

For the most part, a vast majority of clients won’t have a problem.  This warning is only for customers who

  1. Used WOW’s webmail system to check email.  Your login would look something like this:webmail
  2. Used the Address Book and Calendar functions in that same web interface

If both those situations are true, they’re saying that the Address Book and Calendar need to be moved to Midco’s system.  They moved the emails but not the rest of the stuff.  If we helped you move your Sunflower from WOW to Midco, we already checked that for you.

Most People Won’t Need to Worry About The Warning

Most of our clients access their email from a program rather than the web.  Typical examples of email programs are;

  • Apple Mail
  • Mail program on an iPhone, iPad or Android Phone
  • Windows Mail and Windows Live Mail
  • Outlook and Outlook Express
  • Thunderbird

In these situations, Midco confirmed on Facebook that if your email is working now, you don’t have to change anything. We went over what you have to do to move your emails when Midco first made the switch.

Should You Switch From Sunflower Email to Gmail?

I’ve been a strong advocate of moving away from Sunflower’s email system.  You don’t own those emails, Sunflower/Knology/WOW and Midco do.  It’s like the old days with phone numbers, you can’t take it with you.  If you decided to switch to another ISP or move, you lose that address.

When you sign up with a service like Gmail or your own “.com” email address, you can take it wherever you go.

If the message from Midco scared you, it’s time to make a strategic move away from Sunflower’s email system.

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