Clients ask us why computers fail.  Their first computer lasted a decade and now computers are lasting 3-5 years.  What gives? This video has a great explanation of why this happens.   The main reasons are Heat Electromigration (video explains what that is!) Wear and tear General user error There is that theory of “planned obsolescence”  whereby […]

We’re very particular about the people we let repair client computers.  I’ve written about hiring before, but it’s shocking how few businesses check references.  The only thing worse than not checking references is the terrible references we get when we check them for technicians. This article from hiring site Monster.com explains some key points. The obvious […]

Wifi internet routers are rather easy to setup. The directions walk novices through the process.  We still help clients with it, but we’re doing this less and less.  Apps on your smartphone make it easy.  However, they miss a critical step we always check for. Recently, popular routers from Netgear were found to be unsecure […]

Clients sometimes take a casual approach to computer security. Their rationale is “I have nothing important on there.”  They don’t do banking or finances.  They’re just casually surfing and interacting with friends. This article explains some of the details why you’re hacked. In a nutshell, they’re not looking to steal anything from you.  The goal is […]