If You Own a MacBook, MacBook Pro or MacBook Air Read This

Over the past month or so, Apple has reported all sorts of problems with MacBooks, MacBook Pros and MacBook Airs.  It potentially means free repairs for you!

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Keyboard Problems

The “butterfly” keyboards Apple has used on recent MacBooks, MacBook Pros, and MacBook Pros have been a massive source of frustration.  We’ve had many clients return their computers based solely on dislike of the keyboard.  They also fail quicker.

According to Apple, you might be covered if:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

This  repair extension (aka recall) impacts most portable computers Apple has made since 2015, so check the list.  If you paid for a keyboard repair, you might be able to get a refund from Apple by following this link.

Display and Backlight AKA “Flexgate”

If you own a 13-inch MacBook Pro from 2016, your display might be having a problem. If it’s displaying the following symptoms you might be covered:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Here is the official link from Apple regarding this problem.  Sadly I know of clients who purchased new computers because of this problem and recycled the old one. It’s so frustrating when Apple does this!

Solid State Drive (SSD) Internal Storage

If you have a 13-inch MacBook Pro, you should check to see if it’s covered by this Apple program.  Unlike other programs, you don’t need to be exhibiting symptoms to request a replacement.  If your serial number is on the list, you should get your Mac serviced directly by Apple at no charge.

MacBook Air 2018 Logic Board

This problem isn’t an official repair extension.  You won’t find it on Apple’s list, but multiple sites are reporting that Apple will fix problems with some MacBook Air units at no charge.  Sadly Apple hasn’t stated the reasons for the repair or a list of serial numbers.  If your MacBook Air 2018 isn’t working right, it’s worth stopping by the Apple Retail Store

15-inch MacBook Pro Battery Recall Program

If you have a 15-inch MacBook Pro, check the serial number for battery problems.  It’s limited to 15-inch MacBook Pro models from Mid-2015.  However, since most people aren’t sure the model they have, you might as well check.

These batteries pose a safety and fire risk, so check right away.  I mentioned this in my #SecuritySunday Facebook Live a few weeks ago, but it’s worth another mention here

As Always, We Help At No Charge

When it comes to repair extensions and recalls, clients aren’t always sure how to check serial numbers of if they’re covered.  We always help people navigate these issues at no charge.

When we encounter clients with any issues on a Mac and PC, we’ll always verify that the repair wouldn’t be covered by a warranty or other no-charge option from the manufacturer.  Sure, we occasionally talk ourselves out of work, but we’re all about long-term success.  We’d rather you save money and stay safe than go for a quick repair.  That’s a common thing people mention in Google and Facebook reviews of us.  

If you own a MacBook, double-check you aren’t covered by one of these repair extensions right away and share it with friends.

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