Author Archive

An Easy Way to Get Computer Support

August 12, 2018

Too often when we’re at clients we have trouble reproducing a computer problem.  The client remembers some error message, but of course we can’t make it do it when it’s out there. That’s why we recommend the Windows Problem Step Recorder. It’s built into Windows 7, Windows 8, and Windows 10.  This link from Microsoft […]

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Security Thwarted Through Forgetfulness

August 5, 2018

I forget where my keys or wallet is all the time.  I’ve got Tile to help me with that.  I always know where my laptop is though.  Forgetful people can ruin the best security measures. For example, a lost USB flash drive in London caused a massive panic and Heathrow Airport.  That drive had critical security […]

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Computer Security For Business Owners

July 29, 2018

If you own your own business, you’re responsible for your company’s computer security.  When there’s a breach, it’s your name in the newspaper.  We can help protect you, but ultimately it comes down to the business owner. This blog post does an excellent job of giving bite-sized (or tweetable) tips from a non-technical perspective.  That best […]

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Save Money on Every Technology Purchase

July 22, 2018

You already know how quickly technology changes.  As soon as you buy something, it seems like a newer version comes out and your system is already obsolete.  If you pay with a credit card though, you have some protections. We always recommend paying with a credit card for technology.  Almost all credit card companies double […]

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Best of Lawrence Computer Repair 2018 – DoctorDave Again!

July 8, 2018

In case you haven’t heard, DoctorDave Computer Repair won the “Best of Lawrence” contest yet again. On behalf of our entire team, we all appreciate you taking the time to pick us in this fun contest. I think we do a great job, but it’s better when we hear it from our clients in situations […]

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The Science Behind Tech Support Scams

July 1, 2018

Tech Support Scams are a common problem we help our clients with.  It’s a significant part of our computer repair business in Lawrence and Kansas City.  Ever wonder how these criminals can steal so much money?  There’s science behind it. This rather dense academic study from Stony Brook University explains how the scams work.  They spent […]

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Overselling Internet Service Now Illegal

June 24, 2018

Well, at least in the UK.  Gotta leave it to those Brits for holding their Internet Service Providers (ISPs) accountable. Last year, the regulatory authorities in the UK announced they’ll make sure that the speeds a company promotes are what the customer gets.  They’re always a little variation, but you can’t sell and advertise Jumbo […]

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New Internet Options From Verizon

June 17, 2018

With pretty much duopoly of Internet Service Providers in Lawrence, any change is welcome!  If you live in rural areas, you’re options are even more limited.  Verizon could change that according to this announcement. Clients sometimes use their wireless phone service to provide internet.  The problem is those services are slow and expensive compared to […]

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Should You Get Rid of Old Accounts?

June 10, 2018

Online accounts seem to pile up like mismatched socks in a drawer.  Should you delete those extra accounts? If you’re concerned about security, I say yes.  Even if you use unique passwords everywhere as we recommend, you’re still at risk.  Hackers can use, let’s say, an old Yahoo email address to reset a password on […]

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Most People Aren’t Recycling E-Waste

June 3, 2018

When you get a new computer or smartphone, what do you do with the old one?  According to a recent report, only 20 % of people in the US are recycling it. Those old devices could just be sitting in a closet or basement. Sadly, many people just throw them out with the trash.  Not […]

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