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An Easy Way to Get Computer Support

Posted by on August 12, 2018 at 8:53 pm

Too often when we’re at clients we have trouble reproducing a computer problem.  The client remembers some error message, but of course we can’t make it do it when it’s out there. That’s why we recommend the Windows Problem Step Recorder. It’s built into Windows 7, Windows 8, and Windows 10.  This link from Microsoft […]

Computer Security For Business Owners

Posted by on July 29, 2018 at 8:44 pm

If you own your own business, you’re responsible for your company’s computer security.  When there’s a breach, it’s your name in the newspaper.  We can help protect you, but ultimately it comes down to the business owner. This blog post does an excellent job of giving bite-sized (or tweetable) tips from a non-technical perspective.  That best […]

Best of Lawrence Computer Repair 2018 – DoctorDave Again!

Posted by on July 8, 2018 at 8:47 pm

In case you haven’t heard, DoctorDave Computer Repair won the “Best of Lawrence” contest yet again. On behalf of our entire team, we all appreciate you taking the time to pick us in this fun contest. I think we do a great job, but it’s better when we hear it from our clients in situations […]

Overselling Internet Service Now Illegal

Posted by on June 24, 2018 at 8:26 pm

Well, at least in the UK.  Gotta leave it to those Brits for holding their Internet Service Providers (ISPs) accountable. Last year, the regulatory authorities in the UK announced they’ll make sure that the speeds a company promotes are what the customer gets.  They’re always a little variation, but you can’t sell and advertise Jumbo […]

Emotional People Most Likely to Get Hacked

Posted by on May 6, 2018 at 8:34 pm

Sadly we deal with a ton of tech support scam victims at DoctorDave Computer Repair in Lawrence, KS.  Too many!  I’m always interested in how these scammers work to train clients to avoid them. The secret, according to Stanford research is emotions.  That’s good news.  You don’t have to be tech-savvy to avoid it, just level-headed.  These […]

ISPs Have to Issue Refunds for Service Problems

Posted by on April 29, 2018 at 8:19 pm

Don’t you wish we had this in Lawrence, KS?  Every time Midco or AT&T had an outage, they’d be required to give us money. In the UK at least, companies have to pay if they don’t deliver on service.  Not only do they have to compensate you for outages, but if they miss appointments or […]

Smart Locks and Safety

Posted by on March 23, 2018 at 7:53 pm

One hot gift for the 2017 holiday season was internet-enabled locks, often referred to as Smart Locks.  I have these both in my home or office.  When I tell clients I have one, they often express security concerns.  They’re legitimate but easily minimized. This blog post does a good job of explaining the security while […]

Alternatives to CrashPlan for OnlineBackups

Posted by on August 27, 2017 at 7:01 pm

Earlier this week, CrashPlan announced it was discontinuing its pricing for home users.  Although our primary recommendation for online backup is Backblaze, some of our clients were using CrashPlan.  We suggested CrashPlan to larger families since the family plan backed up ten users for $150 a year.  In my family, we used CrashPlan but will […]

What is Ransomware?

Posted by on May 14, 2017 at 9:59 pm
System Lock

You might have heard in the news about companies getting hit with “ransomware”.  In particular medical offices like chiropractors and psychologists are major targets.  We see the same thing with our Lawrence, Topeka and Kansas City computer repair clients. The nutshell is your computer gets some kind of virus.  Instead of just messing up your […]

Use Gmail? Your Computer May Be Too Old to Use It

Posted by on April 23, 2017 at 5:00 pm
gmail mailbox

If you’re a Gmail user and you’re using an older computer, you might need to switch.  Gmail won’t work properly in Windows XP and Vista. Windows XP and Vista are no longer supported by Microsoft.  That means that it’s ripe to be attacked by hackers.  They can lock you out of your computer or steal […]

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