Tag Archive
The Science Behind Tech Support Scams
Tech Support Scams are a common problem we help our clients with. It’s a significant part of our computer repair business in Lawrence and Kansas City. Ever wonder how these criminals can steal so much money? There’s science behind it. This rather dense academic study from Stony Brook University explains how the scams work. They spent […]
Overselling Internet Service Now Illegal
Well, at least in the UK. Gotta leave it to those Brits for holding their Internet Service Providers (ISPs) accountable. Last year, the regulatory authorities in the UK announced they’ll make sure that the speeds a company promotes are what the customer gets. They’re always a little variation, but you can’t sell and advertise Jumbo […]
New Internet Options From Verizon
With pretty much duopoly of Internet Service Providers in Lawrence, any change is welcome! If you live in rural areas, you’re options are even more limited. Verizon could change that according to this announcement. Clients sometimes use their wireless phone service to provide internet. The problem is those services are slow and expensive compared to […]
Should You Get Rid of Old Accounts?
Online accounts seem to pile up like mismatched socks in a drawer. Should you delete those extra accounts? If you’re concerned about security, I say yes. Even if you use unique passwords everywhere as we recommend, you’re still at risk. Hackers can use, let’s say, an old Yahoo email address to reset a password on […]
Most People Aren’t Recycling E-Waste
When you get a new computer or smartphone, what do you do with the old one? According to a recent report, only 20 % of people in the US are recycling it. Those old devices could just be sitting in a closet or basement. Sadly, many people just throw them out with the trash. Not […]
Phones are Highly Personal
This statement may seem obvious, but still need to be proven by science. I don’t know about you (well, actually I do according to this study), but when I’m without my phone I panic. Where is it? I’d be much more upset about misplacing my phone than my wallet. That dreaded 1% battery sign means […]
Locked Out of Your Google Account?
That question should strike fear into your heart. I know it does mine. That’s why I freaked when I read this article about one tech writer unable to access his account. The worst part of his story? He had no idea how he got locked out or how he got back in. It all started with […]
Cheap Batteries Cause Fires
Batteries are one of the most common parts we see failing in laptops. They’re a part that wears out, just like your car battery. The problem is name-brand ones are expensive. You can save 90% or more by buying generic. Don’t. Although the news is full of examples of minor fires or personal injuries, few […]
Emotional People Most Likely to Get Hacked
Sadly we deal with a ton of tech support scam victims at DoctorDave Computer Repair in Lawrence, KS. Too many! I’m always interested in how these scammers work to train clients to avoid them. The secret, according to Stanford research is emotions. That’s good news. You don’t have to be tech-savvy to avoid it, just level-headed. These […]
ISPs Have to Issue Refunds for Service Problems
Don’t you wish we had this in Lawrence, KS? Every time Midco or AT&T had an outage, they’d be required to give us money. In the UK at least, companies have to pay if they don’t deliver on service. Not only do they have to compensate you for outages, but if they miss appointments or […]
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