Tag Archive

Responding to negative reviews online: an LJWorld.com/Marketplace case study

Published on June 30, 2013 By dgreenbaum

While we are fortunate we’ve never had negative reviews yet for DoctorDave Computer Repair in Lawrence, KS, the fact is statistically it’s bound to happen. While we try to screen out difficult clients, the fact is that even the best doctors sometimes aren’t a good fit for certain patients. Sometimes the messenger gets blamed for […]

Don’t always trust online reviews!

Published on July 31, 2011 By dgreenbaum

While I’m pretty darn proud of our reviews on such websites as Google, Angie’s List, and Insider Pages, I urge everyone to be a bit cautious about relying solely on online reviews for purchasing decisions. While this Consumerist post talks about how “shills” are being paid to post reviews on Yelp , this is not […]

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