Tag Archive

Tech Support is Wrong Half the Time

Published on December 10, 2017 By dgreenbaum

We’ve known this all along as computer repair people, but you may not know this as a consumer.  Tech Support often gets it wrong. According to a recent study by Laptop Magazine, contacting a manufacturer will result in the wrong answer 44% of the time.  Ouch.   They’re the company that makes the stuff – […]

Unethical, illegal and downright bad tech support

Published on April 28, 2013 By dgreenbaum

Myself and all of my technicians view our relationship with clients as one of trust and respect. We realize that customers rely on us for computer repair in Lawrence Kansas and we’ve got a great reputation. When items are under warranty, or should be under warranty we’ll either suggest the client call the company directly […]

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