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  • Pricing, services, and estimates

Pricing, services, and estimates

Instead of paying a flat rate, you pay just for the services used.  All services are by appointment only and most appointments require 24 to 48 hours notice.  We do not accept walk-in clients. We work on Macs and PCs, desktops and laptops.

  • For remote work we bill $30 for each 15-minute increment of work, a minimum of 15 minutes
  • For work at our office, we bill at $60 for every 30 minutes, a minimum of 30 minutes
  • For work at your home or office, we bid lat $120 for the first hour plus a trip charge of $10-$25 depending on location.  Billing is then $30 for each additional half hour

Services we don’t provide

  • Any direct sales of parts or accessories such as hard drives, power cables, or batteries
  • Replacement of fans on laptops
  • Any water damage
  • Screen repairs on any device such as laptop, tablet or mobile device (see however data recovery services below)
  • Repairs on any mobile devices such as a phone or tablet
  • Assembly or upgrades of custom computers
  • Performance issues on gaming computers
  • Printer repairs such as paper jamming, but we can assist with computers that can’t print
  • Purchasing of used or new equipment, although we offer limited recycling for free

Typical services and time estimates

  • Remove Virus/Malware (30 minutes- $60)
  • Slow or sluggish computer (30 minutes – $60)
  • New computer install (move stuff from one computer to another). (1 hour – $120)
  • Can’t get online, can’t get email, or can’t print (30 minutes – $60)
  • Install laptop battery (30 minutes – $60)
  • Data recovery (30 minutes – $60)
  • Troubleshooting errors and glitches (30 minutes – $6)
  • Setup or fix wireless network (1 hour – $120 plus trip charge)
  • Security and other general checkups (15 minutes – $30)
  • Install software such as antivirus, Microsoft Office, Zoom (15 minutes – $30)
  • Install hardware such as printers, scanners (15 minutes – $30)
  • Upgrade software or operating systems (30 minutes – $60)
  • Upgrade hardware like new hard drive or memory (30 minutes – $60)
  • Can’t login or other password problems (15 minutes – $30)
  • Things not working like sound, or printing
  • Error Messages, spinning beach balls or blue screens (30 minutes – $60)

Free Services

  • Over-the-phone diagnosis or diagnosis via email or picture
  • Computer recycling (expect for some monitors)

 

Services

  • Internet of Things (IOT): Alexa, Google Home, Ring and Nest
  • Password Resets
  • Remote Computer Support aka Telehealth
  • Viruses and Malware Removal
  • Computer Checkups
  • Wireless Networks, Routers: Setup and Repair
  • New Computer Setup and Data Transfer
  • Email Setup and Transfer
  • Diagnostics and Estimates
  • Data Recovery
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